Terms and Conditions

1. Introduction

The African & Caribbean Energy Network (“ACEN”) values your privacy and is dedicated to protecting all personal information shared with us. These Terms and Conditions explain how ACEN collects, uses, and protects your data when you use our services, as well as your rights and options regarding this information. By using our website and services, you agree to abide by these Terms and Conditions and our Privacy Policy. ACEN reserves the right to amend these terms at any time, with changes effective upon posting.

2. Consent

When you provide personal information on our website (such as your name, contact number, or email), you consent to its collection, use, and processing for the services or purposes for which it was submitted. Additional consent will be obtained if information is used for secondary reasons.

3. Collection of Information

ACEN may collect your personal information in these ways:

• When you contact us or request information/services;

• When we provide services to you;

• When you apply for jobs, internships, or collaboration opportunities;

• When you use our website, interact with us on social media, or participate in events.
  Information may be collected directly from you or from third parties as appropriate.

4. Use of Information

Your personal information may be used by ACEN to:

• Deliver services, maintain our website, and personalize your experience;

• Respond to enquiries and provide support;

• Conduct research and analytics for service improvement;

• Notify you of changes, news, events, or offers (unless you opt out);

• Enhance user experience and ensure secure site operations;

• Meet legal obligations and protect ACEN’s rights;

• Support business operations, communicate internally, and maintain accurate records.

5. Disclosure of Information

ACEN does not sell your personal information to third parties. We may share your data when legally required, to fulfill our services, enforce our rights, or with trusted partners, authorities, or third parties supporting research, legal, or regulatory purposes.

6. International Data Transfers

Your data may be stored or processed outside your country. By using our website and services, you consent to international transfers of your data, consistent with this policy and applicable data protections laws. ACEN will ensure that appropriate safeguards are in place.

7. Export Restrictions

Our website and services are available to clients globally, except where prohibited by applicable law.

8. Return and Refund Policy

If a service or event is unavailable, ACEN will provide a full refund within 30 days. Cancellations by clients may attract a zero administration fee; further details for event registrations are provided in event-specific communications.

9. Retention of Data

We retain personal information only as long as necessary for the stated purpose, as required for legal, research, or operational reasons.

10. Cookies

ACEN uses cookies and similar technologies to enhance your experience and analyze site usage. Cookies are managed as described in our Cookie Policy, and you can change your preferences at any time.

11. Direct Marketing

ACEN may send you promotional material or newsletters if you have opted in, or based on an established relationship. You may unsubscribe at any time.

12. Data Security

We take all reasonable steps—technical and organizational—to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

13. Payment & Card Security

Payments may be made via major credit/debit cards or bank transfer. Card transactions are processed securely via approved third-party payment gateways. ACEN does not store your card details.

14. Cancellation Policy

Event-specific cancellation and refund information is supplied with each registration. Substitutions may be allowed. No-shows may still be billed.

15. Merchant Location & Currency

ACEN’s primary merchant location is based in [home country/countries]. Transactions may be processed in United States Dollar (USD), local currency, or as indicated per event or service.

16. Third-Party Services

Some services, products, or providers may operate in different legal jurisdictions. When you use these, your information may become subject to their policies.

17. Do Not Track

ACEN does not support browser “Do Not Track” settings.

18. Links to Other Sites

Our website may link to third-party sites not operated by ACEN. We accept no responsibility for their content, privacy policies, or practices.

19. Data Subject Rights

Depending on law, you may have the right to access, amend, or delete your personal information. ACEN may decline certain requests in accordance with legal justifications. Please contact us for queries or updates about your data.

20. Governing Law

These Terms and Conditions are governed by the laws of [insert applicable country/region]. By using our website and services, you consent to the jurisdiction of local courts for any dispute arising from these terms.

21. Contact

For questions about these Terms and Conditions or our policies, contact:
African & Caribbean Energy Network (ACEN)
Email: info@acenergynetwork.org